- Domestic orders typically ship within 24 business hours of full payment. Processing may take up to two (2) business days before shipping and potentially more during periods of high volume (e.g. Christmas).
- Please note that we are based in Concord, ON, Canada and follow Canadian public holidays that may differ from US holidays. In such instances, your order may be delayed by an additional business day.
- While we try to ensure that our online inventory is correct and only in-stock items are listed as such, there are occasions when some merchandise may be oversold. You will be notified if an item is unavailable for shipment.
- For orders with backordered / preordered products, the entire order will be held till all products are in stock and available to be shipped together. Customers may request shipping of in-stock items earlier via e-mail, but may have to pay additional shipping for pre-order items when they arrive in-stock.
- We ship using Canada Post and have multiple shipping options including Priority Courier (next day delivery) and Expedited Parcel ( 1 to 7 business days), During the checkout process, the software will automatically provide an estimate of when the order will arrive if the order is placed if all items are in-stock. Please note that the amount provided is an estimate and actual shipping times might vary for unusually remote locations and/or extremely large orders, and that the estimate is valid for in-stock orders only. If your order contains backordered or preordered products, please contact us for an updated estimate.
- Certain types of International Shipping services (Small Packets Air/Surface and International Parcel Air) do not provide us with tracking information. For shipments of this type, we cannot provide updates on the status of your shipment and cannot confirm delivery or if a product is lost. As such, we do not provide refunds for shipments shipped using the above methods.
Order Cancellation and Refund Policies
- Only purchases cancelled within 24 hours of purchase will be refunded.
- Orders cancelled after processing and packaging (before shipping) have been completed will be subject to a restocking fee of 20% of item value.
- Any order that has been shipped cannot be cancelled and will not be refunded.
- Royal Nuts Co. Ltd. do not process any refund transactions under any circumstances after the order has been shipped.
- Royal Nuts Co. Ltd. reserves the right to cancel any order at our discretion. Customers will be refunded any applicable payment if an order is cancelled.