FAQS
Why does your cashew include oil on the ingredients list?
All of our nuts are roasted oil-free and there is no oil used in the cooking process. However, our cashews require a very small amount of oil to prevent crumbling and sticking. This oil is applied after the cooking process. Since cashews are in most of our mixed nuts, canola oil will appear on those ingredient lists as well.
Why do your mixed nuts include oil on the ingredients list?
All of our nuts are roasted oil-free and there is no oil used in the cooking process. However, our cashews require a very small amount of oil to prevent crumbling and sticking. This oil is applied after the cooking process. Since cashews are in most of our mixed nuts, canola oil will appear on those ingredient lists as well.
Are your dark chocolate almonds vegan?
Yes, they are!
Aren’t all nuts gluten-free?
Naturally yes, all nuts are gluten-free. However, through processing typically wheat starch or gluten-based starch is added to thicken the solution to stick better to the nuts (such as salt). We dry roast with our special techniques to keep our nuts true to form.
Why are shipping costs so high?
While we do our best to keep pricing reasonable and competitive, the shipping process is complex and requires many separate costs that add up and produce higher prices. Factors like labour, fuel surcharges, parcel weight, package dimensions, value, and destination all factor into a
shipping rate determined by couriers – which is out of our control.
How do I store my nuts?
Whole, raw nuts and seeds with stay fresh the longest. That’s because when chopped, roasted, or ground, nuts release their oils. These oils are then exposed to more oxygen, which makes nuts go rancid more quickly.
Contrary to popular belief, nuts should be stored in cool temperatures as opposed to a room temperature pantry. Why? Because nuts contain a high amount of unsaturated fat, a delicate type of oil, which makes them highly prone to going rancid.
If you do have to store at room temperature, make sure to choose a dark space without direct heat. All of our products are labelled with an expiry date.
What is your return policy?
While we don’t offer refunds, we want you to be satisfied with your purchase. Have an issue with your purchase? We are eager to make it right. Please contact danielle@targol.com and we will be happy to assist.
What are the shipping options?
Upon checkout, a list of shipping options will be available. We use Canada Post for all of our parcels and your shipment will leave our warehouse within a business day or two.
What do I do if I never receive my order?
Please contact danielle@targol.com
When will I receive my order?
Depending on the shipping speed selected and location, most orders will arrive within 1-2 days of the estimated delivery date, courier delays may result in some orders arriving within 6 days of the estimated delivery date.
Where are you located?
We are located in Vaughan, Ontario
What is an Indian Meal Moth?
They’re also known as the pantry bug and completely harmless if ingested. The Indian meal moths derive from the farm itself and we have many protocols to protect our customers from these eggs from hatching by keeping the products in a cool temperature controlled warehouse. The eggs of an Indian meal moth are microscopic size(like the bed bug, cannot be seen by the naked eye).